Returns & Exchanges
At Chia, we want you to love your home. If your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return or exchange.
2
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags and protective materials are intact to prevent damage during transit.
3
Ship It Back
Print your prepaid shipping label and drop off the package at any authorized carrier location.
4
Receive Your Refund
Once our warehouse inspects the returned items, we will issue a refund to your original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing